Terms & Conditions

1. Payments and Cancellations

Payments

Once registered for any of The EA Institute’s services, we will send your tax invoice and confirmation email within 48 hours. If payment is not made at the time of booking, an invoice will be sent which is payable 14 days from the date of booking. All payments must be received by the event date. We reserve the right to refuse admission to the event if payment has not been received.

Payment Plans

By selecting a payment plan, you agree to pay the full course fee in the instalments outlined at the time of purchase. A payment plan is not a subscription and cannot be cancelled once activated.

All instalments are required to be paid in full, regardless of your level of participation, progress, or completion of the course.

Failure to complete the program, changes in personal circumstances, or dissatisfaction with the course content do not constitute grounds for cancellation or release from the agreed payment plan.

If an instalment payment fails, the system will automatically retry. Continued failure to make payments may result in:

temporary suspension of course access,

referral to a collections process,

and/or legal recovery of the full outstanding balance.

By entering your payment details, you authorise The EA Institute to charge your nominated payment method for all instalments until the full course fee has been paid.

Refunds are not offered on payment plans unless required by Australian Consumer Law.

Access to the program is granted in full at the time of enrolment, and therefore the full fee becomes payable at that time, regardless of whether a payment plan is used.

Initiating a chargeback does not release you from the agreed payment plan. We reserve the right to dispute chargebacks with evidence of enrolment, access, participation, communication, and acceptance of these terms.

Payment plans cannot be paused, postponed, or rescheduled without written approval from The EA Institute.

Cancellations, Credits and Substitutions

In the event you are unable to attend the event or service you are registered for, a replacement delegate may be sent or allocated in your place as agreed with the EA Institute at no penalty. Should you wish to cancel your registration, we will provide a full credit to be used for another of The EA Institute’s service or event, provided we receive written notice no later than 7 days from the event.

Your credit must be used within 12 months of the cancelled event/service. No credits will be issued within 7 days of the event/service or in the event of non-attendance on the day. There will be no refunds given, unless cancelled by The EA Institute, where registration fees are fully refundable.
In the event The EA Institute needs to cancel or change the date of an event we will notify you as soon as possible.

The events, information, and speakers listed on our Sites are subject to change without notification.

The EA Institute will endeavour to ensure that services and events advertised at the time of booking is correct. The EA Institute reserves the right to alter the program or venue prior to the event due to circumstances beyond our control, in which case we will update the event webpage as soon as possible. We also reserve the right to cancel or postpone an event due to an unforeseen circumstance, Act of God or other circumstance which would make the running of the event impossible, illegal or impractical. Act of God circumstances include but are not limited to flood, fire, war, extreme weather or other emergencies and the EA Institute will not responsible for any loss or damage resulting from alteration, postponement or cancellation of event/service.

Back to top ↑

2. 2027 APAC Admin Awards

All enquiries relating to this program are to be addressed to The EA Institute, PO Box 62 KALAMUNDA WA 6926. ABN: 33 625 709 551.

You can contact The EA Institute Consumer Services on +61 402 610 501.

These Terms and Conditions (“Terms”) apply to all nominations submitted for the 2027 APAC Admin Awards (“Awards”), organised by The EA Institute Pty Ltd (“Organiser”). By submitting or accepting a nomination, each nominator and nominee (together, “Entrants”) agrees to be bound by these Terms.

Eligibility

Entry is open to individuals aged 18 years or over who reside or work in the Asia-Pacific region and meet the eligibility requirements for the category entered. Eligible roles include Executive Assistants, Personal Assistants, Office Managers, Team Assistants, administrative professionals and other business support professionals. Any category-specific criteria published on the official Awards website also apply.

Employees of The EA Institute and individuals directly involved in judging or administering the Awards are not eligible to enter.

Entry Process

Nominations must be submitted through the official online entry platform by 11.59 pm AEST on 4 September 2026, unless the Organiser publishes an extension or replacement deadline on the official Awards website.

All required fields must be completed in full. Incomplete, illegible, or late entries may be deemed invalid at the sole discretion of the Organiser.

Self-nominations and nominations by a colleague, executive or organisation are accepted, subject to the requirements of the relevant category.

Judging And Selection

All valid nominations will be reviewed and assessed by a panel of judges appointed by the Organiser.

Entries will be assessed against the criteria published for the relevant category. Criteria may include leadership, initiative, professional excellence, partnership, performance, delivery and impact.

The Organiser reserves the right to verify the eligibility and authenticity of nominations.

All judging decisions are final and no correspondence will be entered into.

Awards And Prizes

Finalists and winners will be announced through the official Awards channels and/or at the Awards gala on the dates published by the Organiser.

Prizes or recognition awarded are not exchangeable, transferable or redeemable for cash unless otherwise stated.

The Organiser accepts no liability for any variation in prize value or availability.

Publicity And Consent

Entrants consent to the Organiser using their name, role, organisation, photograph, likeness and non-confidential nomination details for administering and promoting the Awards, including through websites, social media, print, media and event materials, without additional compensation. An Entrant must ensure they have authority to provide any third-party information or materials included in a nomination.

Entrants agree that any materials submitted may be edited or adapted for use by the Organiser at its discretion.

Privacy

All personal information collected will be handled in accordance with the Privacy Act 1988 (Cth) and the Organiser’s Privacy Policy.

Entrants may request access to or correction of their personal information by contacting [email protected].

Disqualification And Withdrawal

The Organiser reserves the right to disqualify any Entrant who it reasonably believes has breached these Terms, provided false information, or engaged in unlawful or improper conduct.

The Organiser may remove or withdraw an award at any time if later evidence suggests misconduct or ineligibility.

Liability And Indemnity

To the extent permitted by law, the Organiser is not liable for any loss, damage or injury suffered as a result of participation in the Awards or acceptance of any prize.

Entrants agree to release and indemnify the Organiser from any claims arising from their participation in the Awards.

General

The Organiser may amend these Terms, vary the Awards timetable or categories, suspend the Awards or cancel the Awards where reasonably necessary. Any material change will be communicated through the official Awards website or other appropriate channel. These Terms are governed by the laws of Western Australia, and Entrants submit to the non-exclusive jurisdiction of its courts. Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

Back to top ↑

3. 2027 APAC Admin Awards Tickets

Booking Confirmation

Your event ticket is confirmed only once full payment has been received and a confirmation email has been issued by The EA Institute.

This ticket provides event admission only. No accommodation or additional services are included unless specifically outlined.

Event Access

Tickets grant entry to the APAC Admin Awards 2027 event on 11 March 2027.

You must present a valid ticket (digital or printed) for entry.

The EA Institute reserves the right to refuse entry for safety, security, or venue policy reasons.

Inclusions & Exclusions

Included:

Admission to the APAC Admin Awards 2027 event

Not included:

Accommodation

Transport

Parking fees

Incidentals or personal expenses

Cancellation & Refund Policy

All ticket sales are final and non-refundable.

No-shows forfeit the full ticket price.

If the event is cancelled or rescheduled, a full refund of the ticket price will be issued.

Refunds (if applicable) will be processed within 14 business days of cancellation notice.

The EA Institute is not responsible for additional costs incurred (travel, accommodation, etc.).

Transferability

Name changes must be submitted to The EA Institute in writing at least 7 days before the event date.

Liability & Responsibilities

Attendees are responsible for their own safety and personal belongings.

The EA Institute and event venue accept no liability for loss, damage, or theft of personal property.

Attendees must comply with all venue policies, staff instructions, and safety requirements.

Payment & Pricing

All prices are listed in AUD.

Prices include GST where applicable.

Credit card surcharges and booking fees may apply.

Special Requirements

Dietary and accessibility requirements can be submitted during registration. While reasonable efforts will be made to accommodate requests, they cannot be guaranteed.

Force Majeure

The EA Institute is not liable for any changes, delays, or cancellations due to events beyond reasonable control (e.g., natural disasters, pandemic restrictions, government actions, travel disruptions).

Data Protection & Privacy

By purchasing a ticket, you acknowledge that your personal information may be used by The EA Institute and shared with relevant Awards partners for event administration purposes. Marketing communications, news, updates, and offers will only be sent where permitted by law. Information will be handled in accordance with applicable privacy laws.

Agreement

By purchasing an event-only ticket, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Back to top ↑

4. 2027 APAC Admin Awards Accommodation

Booking Confirmation

This ticket includes one (1) night's accommodation only at Sofitel Sydney Wentworth.

Booking is confirmed only upon receipt of full payment and issuance of payment confirmation (issued by The EA Institute).

Intermediary Arrangement

We will pass your booking details directly to the hotel to secure your reservation.

Once your booking is confirmed, all subsequent queries, changes, or requests regarding your accommodation must be directed to the hotel.

Room allocation is subject to availability at time of booking.

Specific room requests (e.g., twin/double, floor preference) cannot be guaranteed.

The hotel is solely responsible for the provision of accommodation services.

Any issues arising during your stay should be addressed directly with hotel management.

The EA Institute is not liable for any matters relating to the quality, suitability, or provision of hotel services.

Check-In / Check-Out

Standard check-in time: 3:00 PM

Standard check-out time: 11:00 AM

Valid photo identification and credit card required at check-in for incidentals.

Early check-in and late check-out are subject to availability, may incur additional charges, and must be discussed directly with the hotel.

Inclusions & Exclusions

Included:

One night's accommodation (Classic Room)

Check-in: 11 March 2027

Check-out: 12 March 2027

Not included:

Breakfast (can be added for an additional fee by contacting the hotel)

Additional nights' accommodation

Incidentals (minibar, room service, telephone, laundry, etc.)

Parking fees (unless specified)

Travel insurance

Cancellation & Refund Policy

All sales are final and non-refundable.

No-shows forfeit full payment.

In the unlikely scenario where the APAC Admin Awards is cancelled or rescheduled, a full refund of accommodation booking fees will be provided.

Refunds will be processed within 14 business days of cancellation notification.

The EA Institute is not responsible for any additional costs incurred (flights, other accommodation, etc.).

Transferability

Bookings are transferable with written notice to the hotel and notification to The EA Institute.

Name changes must be notified at least 7 days before check-in.

Liability & Responsibilities

Guests are responsible for any damage to hotel property during their stay.

Personal belongings are the sole responsibility of the guest.

The EA Institute and hotel accept no liability for loss, damage, or theft of personal property.

Guests must comply with all hotel policies and house rules.

Payment & Pricing

All prices are quoted in AUD.

Prices include GST where applicable.

Credit card surcharges may apply.

Special Requirements

Dietary requirements, accessibility needs, or other special requests must be notified directly to the hotel. While reasonable efforts will be made to accommodate requests, they cannot be guaranteed.

Force Majeure

The EA Institute is not liable for cancellation, delay, or changes caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic restrictions, government actions, or travel disruptions.

Data Protection and Governing Law

Personal information will be shared with the hotel for booking purposes and will be handled in accordance with applicable privacy laws. These terms and conditions operate in conjunction with the policies outlined by Sofitel Sydney Wentworth, including the General Terms and Conditions of Service and Privacy Policy.

These Terms are governed by the laws of Western Australia, Australia, unless otherwise required by applicable law.

You acknowledge that you have read, understood, and agree to these Terms & Conditions.

Back to top ↑

5. National Roundtable Series

The EA Institute – National Roundtable Series
Sydney | Brisbane | Adelaide | Melbourne

Booking Confirmation

Your booking is confirmed once full payment has been received and a confirmation email has been issued by Humanitix.

Your ticket is valid only for the event location and date selected when booking.

Event Access & Inclusions

Your ticket includes admission to your selected roundtable and any inclusions specified on the event booking page.

Please present your confirmation email or ticket, either digitally or printed, on arrival.

Accommodation, transport, parking and personal expenses are not included.

Cancellation & Refunds

Tickets are non-refundable for change of mind, inability to attend or non-attendance, except where required by Australian Consumer Law.

If The EA Institute cancels the event, you will receive a full refund of the ticket price.

If the event is rescheduled, you may attend the new date or request a full refund of the ticket price.

Refunds will be processed within 14 business days of the cancellation notice or receipt of your refund request, as applicable.

Travel, accommodation and other associated costs are your responsibility, except where reimbursement is required by law.

Nothing in these terms limits your rights under Australian Consumer Law.

Ticket Transfers

You may transfer your ticket to another person by notifying The EA Institute in writing at least 7 days before the event.

Please provide the replacement attendee’s name, contact details and any dietary or accessibility requirements.

Event Changes

The EA Institute may make reasonable changes to the program, facilitators or venue where necessary.

Attendees will be notified of material changes as soon as practicable.

If a significant change gives you a right to a refund under Australian Consumer Law, that right will be honoured.

Attendee Responsibilities

Attendees must behave respectfully and follow venue policies, staff instructions and safety requirements.

The EA Institute may refuse entry or ask an attendee to leave for unsafe, disruptive or inappropriate behaviour.

Please look after your personal belongings. Nothing in these terms excludes liability that cannot lawfully be excluded.

Payment & Pricing

All prices are listed in Australian dollars (AUD) and include GST where applicable.

Any applicable booking fees or payment surcharges will be disclosed before payment.

Dietary & Accessibility Requirements

Please provide any dietary or accessibility requirements when registering.

Reasonable efforts will be made to accommodate requests. Please contact The EA Institute before booking if a particular arrangement is essential to your attendance.

Circumstances Beyond Our Control

The event may be postponed, relocated or cancelled due to circumstances beyond reasonable control, including severe weather, government restrictions or venue emergencies.

If this occurs, attendees will be notified as soon as practicable. The cancellation and refund terms above will apply.

Privacy & Agreement

Your personal information will be used to manage your booking, deliver the event and provide relevant event communications.

Your personal information may be shared with Humanitix, our hotel partners and relevant service providers where necessary to organise and deliver the event.

Marketing communications from The EA Institute or event partners will be optional, with a separate choice to opt in and the ability to unsubscribe.

By purchasing a ticket, you confirm that you have read and agree to these Terms & Conditions.

Back to top ↑